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FAQs
Find answers to Frequently Asked Questions regarding GMAC products, services and accounts.
Automotive
Auto Account Self Service Quickly perform common account tasks and activities online at the GMAC Auto Account Center (i.e.: address changes, make a payment, payoff requests) |
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| General Inquiries Mail to: |
GMAC Automotive Financing P. O. Box 380901 Bloomington, MN 55438 |
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Auto Account Payments Mail to: |
Payment Processing Center PO Box 9001951 Louisville, KY 40290-1951 |
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GMAC Automotive Financing |
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| Customer Service | 1-800-200-4622 | |
| Hearing Impaired | 1-800-833-4622 | |
| Vehicle Financing (General Questions regarding financing and leasing) |
1-800-32SMART (327-6278) | |
| Nuvell Financial | 1-800-350-3561 | |
| GM Motor Club (Roadside Assistance) |
1-877-466-6867 | |
| GM Protection Plan (Customer Service) |
1-800-631-5590 | |
| GM Family First (Employee Vehicle Purchases) |
1-800-964-4622 | |
Insurance
| GMAC Insurance | |
| Customer Service | 1-800-462-2123 |
| Claims | 1-800-325-1088 |
| Dealership Insurance | 1-800-729-4622 |
| Employee Insurance Sales | 1-800-328-5503 |
Mortgage
| GMAC Mortgage | |
| New Loan Requests | 1-877-941-4622 |
| Customer Service | 1-800-766-4622 |
| Collections | 1-800-850-4622 |
| Hearing Impaired | 1-800-335-9228 |
Investing & Banking
| Ally Bank | 1-800-247-ALLY (2559) |
| GMAC Demand Notes & Smart Notes Information | 1-888-271-4066 |
| GMAC Demand Notes Customer Service | 1-800-684-8823 |
| GMAC Commercial Paper | 1-800-338-4622 |
| Investor Relations |
Commercial Finance
| GMAC Commercial Finance | 1-877-462-2228 |
Please note that we cannot reply to email inquiries that are unrelated to these specific topics
| Government Relations |
| Dealer Loans |
| Supplier Inquiries |